• Customer obtains RMA
• Buyer is responsible for all shipping charges associated with returning the product. Customers are responsible for returning
  the merchandise at their own expense.
• Shipping must include insurance
• The unit arrive to us in re-sellable condition. All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount.
• Any parts/work needed to make the vehicle sellable will be the responsibility of the customer and will be subtracted from your refund.
• We do not accept any return vehicle that has any sustained heavy damages.
• Original freight and expenses are not reimbursed or refundable, this includes shipping charges for the first shipment as
  well as the return.

P art Return Policy

• A Return Merchandise Authorization must be obtained before shipping any product back to us. Call us at 866-429-4253 to obtain an RMA.
• Orders shipped back without an RMA will automatically be refused.
• Orders shipped back to us COD will automatically be refused.
• Parts purchased on our site may be returned at customers expense within 7 days of receiving the part. Parts will be
  inspected for use or damage, damaged or used parts are not eligible for refund.
• Original freight and expenses are not reimbursed or refundable, this includes shipping charges for the first shipment as
  well as the return.
• A 15% restocking fee will be charged for all returned parts.
• If our warehouse has made a mistake on the part sent to you, we will send you a return label to ship the part back to us.  We will also cover the cost of sending a new part back to you.

H elmets and Apparel

• Do to health and hygiene concerns apparel and helmets are not refundable.

R efusal of shipment

We ship all items with freight insurance so any issues can be resolved, The units are shipped in Steele crates, so even if the box looks damaged, the item may not be. Always inspect the contents of the box before the driver leaves.

Keep in mind that replacing the damaged part is far quicker than replacing the item. We will send your replacement parts as quickly as possible via FedEx Standard.

Remember we are here to assist you, we will work closely with you to make sure all issues are fixed.

O rder Cancellation

Orders may be cancelled prior to the order being shipped for a 100% refund. If the order has been shipped you must refuse the shipment when the shipping company contacts you. If you cancel your order after it has been shipped, you will not be charged a restocking fee, but you will be charged for shipping.